1. Introduction

Welcome to Express Logistics Mobility. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website http://expresslogisticsmobility, use our dispatching services, or interact with us in other ways. Please read this policy carefully.

2. Information We Collect

We may collect and process the following types of information:

• Personal Identification Information: Such as your name, address, email address, phone number, and payment information.
• Operational Information: Including details about the shipments, delivery routes, and vehicle information.
• Technical Data: Such as IP address, browser type, operating system, and usage data collected through cookies or similar technologies.
• Communication Data: Any information you provide when you communicate with us, including through email, phone calls, or online forms.

3. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide and manage our truck dispatching services, including scheduling, tracking, and coordinating shipments.
• Customer Support: To respond to inquiries, provide support, and manage customer relations.
• Payment Processing: To process payments and manage billing.
• Communication: To send you updates, notices, and other information related to our services.
• Improvement and Development: To analyze usage patterns and improve our services and website.
• Legal Compliance: To comply with applicable laws, regulations, and legal requests.

4. How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: To third-party vendors who perform services on our behalf, such as payment processors, IT service providers, or logistics partners.
• For Legal Reasons: When required by law, regulation, or legal process, or to protect our rights, privacy, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
• With Your Consent: When you give us explicit permission to share your information.

Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

5. Data Security

We implement reasonable and appropriate security measures to protect your information from unauthorized access, use, or disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When we no longer need your information, we will securely dispose of it.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your information, including:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request corrections to any inaccurate or incomplete information.
• Deletion: The right to request the deletion of your personal information, subject to legal limitations.
• Objection: The right to object to the processing of your information for certain purposes.

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and improve our services. You can manage your cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Express Logistics Mobility

expresslogisticsmobility@gmail.com
(803) 636-8800

This privacy policy covers the key aspects of data handling and should be tailored to reflect the specific practices and legal obligations of your company.

11. SMS Terms and Conditions:

a) SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

b) Types of SMS Communications:

If you have consented to receive text messages from Express Logistics Mobility, you may receive messages related to the following:

Customer Care related to schedule appointments, follow-ups, reminders, and customer inquiries.

Example: “Good Morning Sir, Just a follow up reminder for your strict appointment with TQL at 0800 on 7th July, Make sure to be on time.

You can reply STOP to opt out of SMS messaging from Express Logistics Mobility at any time.”

c) Message Frequency:

“Message frequency may vary. You may receive up to 20 SMS messages per week regarding your appointments, booking and delivery of shipments.”

d) Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

e) Opt-In Method:

You may opt-in to receive SMS messages from Express Logistics Mobility in the following way:

By submitting an online form

f) Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

g) Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at info@expresslogisticsmobility.com

Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

h) Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our PRIVACY POLICY and TERMS AND CONDITIONS pages.
Message frequency may vary.